In this era of online shopping, shipment is every ecommerce business’ constant concern and a hotspot to build competitive advantages around. A shipment tracking software, thus, is the best bet! In this article we’re discussing the tips to ensure your bet turns out to be the ‘best’ as we explain benefits, features and more!
Losing control of your packages in transit.
Failing to attend all the pouring-in customer order status inquiries
Delay in delivery is a complaint you’re encountering more than you hear someone call your name lately?..
Looks like a familiar pain point, already?
If yes, then this article is the friend in your ‘What’s the wisest way to solve this?’ advisory needs. Now that you have a fair idea about digital manufacturing let's start with a comforting fact here - you are not alone, at least 6 of the 12 projects that we completed specifically on shipment tracking software development came to us while trying to solve similar issues. Clearly because, with technological advancements and Amazon's two-day (even next day!) delivery trend, customers' expectations for faster order delivery have only risen, making it more challenging for budding ecommerce businesses to deliver an order securely while maintaining customer satisfaction.
But, fortunately, effective delivery management and shipment tracking aren't rocket science anymore; all you need is a custom efficient shipment tracking software built around your workflow. Why? Because that will provide unparalleled operational efficiency, higher productivity, and performance - all at once, so you can hit the right balance between customer experience & operational wellbeing. Besides that, shipment tracking software, with a market size of around 3.5 billion, is also expected to have a huge impact in revolutionizing traditional shipment methods as well as streamlining delivery services, further digitalizing the ecommerce and transportation industries.
So without further ado, let’s take a closer look at the nitty gritties of a shipment tracking software , what it has to offer for enhanced package tracking and delivery and most importantly what advantages it can bring specifically to your business.
You may not want to miss our take on the contemporary hotcake : Smart Factory
Shipment tracking software is basically a system designed for assisting you in localizing and monitoring the movements of your packages at various points in time such as sorting, warehousing, & delivery and keep you updated on real-time status through seamless multi-point data collection. Additionally, it also provides your clients with the details of the route through which the item will be delivered as well as the estimated date and time for the delivery, thereby optimizing your delivery and shipment tracking processes.
Before moving into the fundamentals of a shipment tracking software, let’s first understand how the entire shipment tracking process works.
So, commonly, the shipment tracking process involves 3 key players :
The shipper is the one who processes the order and prepares it for shipping. This could be the brand itself or a third-party that handles fulfillment and shipping for a particular business.
Carriers are those who take care of packages after they have been shipped and transport them safely to their destination hub at the buyer’s location.
[c] 3PLs (Third-Party Logistics)
The shipped orders are then picked up by 3PLs from the destination hub or fulfillment centers and delivered to the customers.
And, now that you have gotten a fair idea of the key players involved in the process, let’s have a look at the standard shipment tracking workflow :
As soon as the seller hands over the product to the carrier for delivery, a barcode with a tracking number is generated by the shipment tracking software and is attached to the parcel. The barcode is unique to each parcel and contains all the relevant information about it, such as pick-up and destination details, product name, ID, buyer's contact information, and so on.
The carrier then scans the barcode to track the parcel after it gets shipped, and once done, the carrier receives all the relevant information about the parcel, which is then stored in their shipment tracking system for further reference.
Once the package has been scanned and shipped, the seller and carrier can track it by simply entering the tracking number into their package tracking software, which will then provide them with real-time updates on the package's movement, thereby allowing the seller to send notifications to its customers based on various events, such as :
When the package is dispatched
When it is in transit
Estimated date and time of delivery and so on.
As soon as the product arrives at the destination hub, the 3PLs scan the barcode to store the package received time into their database.
This is the final step in the shipment tracking process, in which the 3PLs scan the barcode for the final time to record the time the item leaves for delivery. And, once the product gets delivered to the end user/buyer, the parcel tracking system gets automatically updated with the delivery status of the item, delivery time, recipient's name, and so on, notifying each and every participant in the process.
Also check out our project : Shipping Automation Tool
Source : Grand View Research
It needs no introduction that shipment tracking software is a contemporary hotcake these days, but that shouldn’t be the only reason you should go for it. The first step towards working on your shipment tracking platform should be analyzing the benefits of it in relation to your business’s core goals.
So, to help you through the process, we've compiled a list of some of the advantages of shipment tracking software :
When it comes to implementing a shipment tracking platform into your business, picking features that serve every other business will end into a rather disappointing result :
[a] It’ll only dim your business’ deserved spotlight because your customer base has “seen it before”
[b] Will make your business “just another” instead of the desired “one”
So, in order to choose features that will complement your business goals and work with your unique business workflow, you’ll need to first set a clear goal in mind.
Thus, to assist you with the process and determine which features will best suit your needs, we have compiled the following list :
By incorporating a route optimization system within your package tracking software that can :
[a] Monitor and analyze historical route data to identify low efficiency routes
[b] Use real-time on-road traffic pattern and contingencies knowledge to plan an alternative route via machine learning
You will be able to identify the most efficient route for delivering your package, ensuring on-time deliveries and higher customer satisfaction.
If you are constantly on call to keep a track of the whereabouts of your shipments, then you are doing it in a wrong way. Honestly, it not only wastes your valuable time but also leads to frequent miscommunications between you and your delivery partner.
And, that’s exactly where a shipment tracking software can help you by utilizing the data generated from GPS trackers that are attached to the cargo and freight shipments to provide you with real-time updates on the cargo's location as well as allowing you to efficiently and accurately track the shipment as it passes through various checkpoints. This provides you more control over your goods and allows you to take corrective action if something goes wrong.
With the e-signature module integrated into your shipment tracking software, you will be able to get an instant confirmation of the delivery once your customer signs it. This serves as a proof of delivery (POD) and ensures that the package is delivered to the correct recipient, thereby enhancing customer loyalty. Furthermore, it also aids in the reduction of fraud and associated costs, as well as protects your delivery staff from false allegations or negative feedback from customers, resulting in improved delivery management processes.
Checking, managing, and analyzing each and every order manually, reduces transparency across your operational processes and increases the risk of inaccuracy, resulting in lower operational productivity.
However, with a custom shipment tracking software, the task becomes significantly easier.
Wondering how ?
Basically, using a shipment tracking software that has an in-built dashboard makes it easy for you to see, monitor and sort data based on your needs, such as viewing order status, sorting orders based on order delivery and received dates, monitoring driver performance, analyzing SKUs, and much more. Not just that, it also analyses which orders are being repeated and which orders are being replaced or returned, as well as analyses KPIs and provides you with real-time insights on the same. This assists you in identifying areas where your business is improving and where it requires more attention, thereby improving business’s bottom line.
Also Read : Ecommerce Order Management - How To Choose The Best!
With the help of integrated automated billing modules, a bespoke shipment tracking software can help you generate and send out invoices to your users as well as produce sales reports in a matter of seconds by collecting and analyzing financial data from your accounts department. Additionally, the generated invoices also support multilingual, multi-currency & multi-invoice formats and can be customized based on the needs of the customer, thereby improving customer satisfaction and boosting customer confidence by keeping them informed on their shipment price details.
Talking about Payment Gateway Integration our guide may help you out !
Now that you know how shipment tracking can help you enhance your operational productivity and boost your company’s growth, you must have already started planning to get an efficient shipment tracking software. But, before you settle for any package tracking software, it is highly important to verify if it’s the right tool for your intended purpose.
Here's how to figure out which shipment management software will work the best for you :
With time your business will grow, you will have more customers, more orders, employees, expand into new locations and so on, necessitating the addition of new features into your package tracking software to make room for such changes. However, with off-the-shelf software (OTS), it will be challenging to do so because an OTS is designed to meet the needs of the majority of businesses that require digital assistance with shipment tracking & delivery management, thus emphasizing a prevalent need.
A custom parcel tracking software, on the other hand, is tailored to your specific needs and goals, and can easily scale any specific segment of your software.
While opting for a package tracking software that is customized for your business is definitely a smart move, that doesn't necessarily mean there would be no provision to continue using your existing tools and solutions. That being said, the objective is to tell you that you don’t have to discard your old tools to start using a new custom software, instead you can always make use of your existing solutions by integrating them to your custom software to improve and maximize your business operations.
But, with an OTS, on the other hand, you will face difficulties in doing so as it might not be compatible with your existing tools and solutions and will only provide integrations with a few handpicked softwares that will not be ideal for your business in the long run.
If you want to make your shipment tracking software adapt to new digital trends, an OTS will disappoint you yet again since it is designed with the majority of businesses' needs in mind. So, in general, if a new digital trend boosts your company's growth but does not meet the needs of its community users, an OTS will not implement it, leaving your software unable to adapt to tech advancements.
However, a custom software implements all of the digital trends that are of interest to you and are not influenced by the needs of other businesses, making your software digitally flexible.
Just like any other system, you'll want your parcel tracking software to be as simple to use as possible. However, with an OTS, you may have to deal with unwanted and junk features that you may never use, inferring compromised performance, increased costs in terms of money and time, and the unnecessary hassle of accustoming your employees to such undesirable features.
A dedicated shipment tracking software, on the other hand, allows you to select features that are important to your business and simple for your employees to use, thereby increasing business efficiency.
Ready-made softwares may be less costlier than a custom-made software, as they are designed to serve a wide range of businesses and hence will not be able to meet your specific needs effectively. Whereas, a custom made software will need more time, efforts and money as it comes off as a solid packed software that consists of all the necessary functionalities that you require for your business to flourish and optimizes your business’s existing operations, making it a smarter choice for your business in the long run.
It's hard to pin a fixed price to the idea of "shipment tracking software development", since the overall cost of developing a shipment tracking software is strongly impacted by the following factors :
Apart from these factors, there are a variety of additional aspects that influence the cost of developing a shipment tracking software. However, if you really want to bind it in a range, the cost of most parcel tracking software falls between a ballpark range of $10K to $30K, and soars higher if you want a more complex and advanced feature-rich product.
If you are in search of an experienced shipment management software development team to pace up your business, BinaryFolks can help you out. Our skilled & experienced software developers have hands-on expertise in delivering a wide range of projects for clients from various industries. Unleash every inch of potential your shipment tracking software could possibly have and let BinaryFolks uplift the growth graph for your business. Here's what to expect if developing your shipment management software with BinaryFolks :
Driven by ex-engineers from Google, Amazon & Salesforce
101% Value For Money (+1 for Our Complimentary Consultation before You Spend Your 1st Dollar!)
Reviews That You Can Verify!
Safeguarded Business With An NDA
Eye For Details
Questions Galore (Until Your Requirement & Our Understanding are mirror copies!)
Insight-Rich Scope Enhancement
Intense Domain Expertise
Close-knit feedback loop
Thus with all those detailed information on shipment tracking software and the benefits it can provide you with to skyrocket your business, getting started with your first package tracking software should no longer be a problem.
Oh wait.. Have another question in mind?