Chatbots can automate enterprise training!! Has it ever happened to you at work that you learned a process in training and conveniently forgot to apply it at your work when there was an opportunity? Or maybe you badly missed a quick tip of your instructor at a challenging situation at work. Ditto! With the help of Artificial intelligence in corporate training, the whole training and retention scenario can change. Advanced technologies and artificial intelligence are making fiction come true! In this article, we discuss how chatbot development can help automate corporate training and keep your employees in a loop.
Looking at digitizing your corporate training strategy to match the digital culture? Well and good! But uploading training materials on a server and emailing your employees the link for the same is not the actual essence of digitization. Digitization should help your employees interact with technology in their daily lives.
Companies invest thousands of dollars in employee training and retention with the hope that employees will leverage whatever they learn in their day-to-day work activities. But, as stats state - After six days, people forget 75 percent of the information in their training. Yeah! You read that correctly.
What can help here is if trainers dedicate time personally following up each employee and communicate with them one-to-one. But, this means investing a lot of resources and training time and costs will also dramatically increase.
But every problem comes along with a solution! This is 2019. AI-powered enterprise chatbots are now capable of making actual conversations with people and provide relevant materials after listening to them.
Corporate chatbots are basically old school chatbots but the big difference is, it’s programmed to anticipate, analyze and respond to human requests. Chatbot as a conversational platform has already taken all industries by storm and has recently penetrated into the Corporate Learning and Development industry. Let’s discuss why I chose to write about such an offbeat topic and how it will help Corporate growth and retention.
In a perfect universe, your employees would require to be told a thing once and they master it! But only in a perfect universe! In reality, our brains can be a little finicky. It is said, after one hour of training, people retain less than half of the information presented.
It might be of your interest that science says, if we actually want to learn something and retain the information, our brain must flag that information as “important”.
Piotr Wozniak, a polish inventor invented a learning app that can keep a track of what user learn and when he/she learns it. It also has an algorithm that helps track when the user is most likely to forget the information and reminds him/her to repeat it. This way knowledge sticks.
An enterprise chatbot can ask the employees a series of questions in the form of true/False or quizzes and provide real-time feedback. For a better assessment, real-world office scenarios can also be projected via gamification to the employees to help them review content and review their own performance.
Tracking Goals of Employees
As soon as some candidate is assigned a project, he/she can set goals w.r.t that project with the chatbot. The corporate chatbot can then analyze the goals and track their performances. The chatbot can also analyze the skill sets of the candidates to provide feedback and tips to increase performance.
A chatbot can keep the employees on track with their goals and objectives and make sure they follow up on their in-training and post-training assignments and commitments. This will help them improve their retention.
At the end of the project, a report can be handed to both the candidate and the manager so that both can get an overall picture of the growth and development of the project and the employee.
Let’s take an example - Say a candidate A has joined the company. A chatbot can be programmed in such a way that it makes sure that a week later it reminds A to complete his onboarding paperwork. This makes life so much easier. Also, no more last-minute rushes to complete project deadlines.
Also, chatbots can help you stay up-to-date with industry news and trends without surfing the internet for hours to find them.
Data Collection and analysis
Enterprise chatbots can not only communicate with your employees, but they can also help you collect employee data. As chatbots will keep updates about your employees, they can assemble data based on the interactions and business’ receive invaluable employee data that can help. Once the data is collected, the chatbot can analyze the data in real time based on user behavior and churn out reports.
This can also prove really fruitful when it comes to Annual performance reviews. Performance reviews are incredibly time-consuming when done manually. The use of bots to accumulate employee performance data saves time and also results in accurate performance reviews.
The data that is collected can also be used to make informed decisions to create more efficient processes. Team leaders and managers can analyze the processes and what’s working and what’s not. The data can also be used to run sentiment analysis to learn the satisfaction rates of their employees.
Instant gratification is the most sought after experience for today’s society! Imagine requiring an answer to a certain problem and waiting for days to get that answer! Ridiculous, I know. Also, rummaging through hundreds of files in your LMS to find that particular answer? Again, ridiculous. Chatbots are a one-stop solution for these kinds of scenarios.
Chatbots have an incredibly fast response rate. So, even when you're away from the office or in off-site meetings, with an app, you can find answers and information to anything in a fraction of the original time.
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Gartner stated: “By 2020, customers will manage 85% of their relationship with the enterprise without interacting with a human. Chatbots can help in knowledge retention, skill gap analysis, goal tracking, and target achieving etc. Incorporating AI chatbots into Learning and development will boost the efficiency and productivity of employees at the same time enriching their learning process. Your workforce is hungry to learn, you just need to give them the time and content that they are willing to absorb.